I was interviewed for a remarkable article in the New York Times about the challenges of measuring employee happiness and why it’s crucial.
Here’s the key quote:
So, where’s the disconnect? Are surveys the wrong tool? Are employees not telling their managers the truth about their dissatisfactions? Or are the bosses not listening?
The answer is a little of all of the above, said Alexander Kjerulf, co-founder of Heartcount, a software company that specializes in measuring employee happiness. “The traditional approach has become a rote exercise that’s done because everyone does it,” Mr. Kjerulf explained. “But few people actually see any value in it — and that goes both for employees and management.”
He noted that the surveys are often too lengthy and infrequent. Employees fear reprisal for negative responses, and companies do not act on the feedback they receive.
That’s the crux of the problem – companies often measure the wrong things and then compound the issue by not acting on the data employees provide.
That’s why we developed Heartcount, the best tool for assessing employee happiness at work.
