can I tell my intern she laughs too much? — Ask a Manager

A reader writes:

I manage an intern who tends to respond with short bursts of laughter at incongruous times, like during explanations or directions. It can be jarring and may give the wrong impression to clients and colleagues. How can I address this without coming across as overly critical?

For the full response to this question and more, head over to Inc. where I’m revisiting archived letters with updated insights. You can find it here.

Other questions being addressed today include:

• I accidentally shared a list of my personal debts with my team
• Is saying “my staff” demeaning?
• My client wants to do professional development with me